Terms & Conditions.

Last updated: 4 November 2026

1. About these terms

These terms apply to every Umrah, Hajj and travel package booked with The Umrah Guide, a licensed travel agency registered with the Department of Tourist Services (DTS), Government of the Punjab, License No. LHR-12784, office at UG-49, Big City Plaza, Liberty Round About, Gulberg 3, Lahore. By paying a deposit or confirming a booking you agree to these terms, our Cancellation & Refund Policy and our Privacy Policy.

2. Prices

• Package prices are per person and depend on room sharing (quad, triple or double).
• Early bird prices are valid only until the date shown, and only for bookings paid by that date.
• Prices are based on airfares, hotel rates, visa fees and exchange rates at the time of quoting. If an airline, hotel or government changes its price before your booking is fully paid, we may need to update the price. We will tell you before we do, and you may cancel under our refund policy if you do not accept it.
• What is included and not included is listed for each package. Anything not listed (for example meals, personal shopping, extra ziyarat or optional extras) is not included.

3. Booking and payment

• A booking is confirmed when we receive a deposit of [amount or % per person] and your required documents.
• The balance must be paid by [date or number of days before departure]. If it is not paid on time we may cancel the booking under our refund policy.
• Payments are accepted by [bank transfer / cash at office / other]. Please make payments only to our official accounts and keep your receipt. We will never ask you to pay into a personal account.

4. Passports, visas and documents

• Your passport must be valid for at least 6 months from the date of travel, with blank pages.
• You must give us correct and complete information and documents on time. We are not responsible for delays or refusals caused by wrong or late documents.
• Visas are issued under the rules of the Kingdom of Saudi Arabia. The decision to issue or refuse a visa belongs to the Saudi authorities, not to us. Visa and government fees are not refundable once applied for.
• You are responsible for meeting any health, vaccination and entry requirements in force at the time of travel. We will share the current rules with you before departure.

5. Flights, hotels and transport

• Flights, hotels and transport are provided by independent companies under their own conditions. We choose them carefully and arrange them for you.
• Airlines may change flight times. Hotels may move a group to a hotel of a similar standard if needed. We will tell you as soon as we know.
• Room allocation within the hotel (floor, view, beds) is decided by the hotel.

6. Itinerary changes

The itinerary may change for reasons beyond our control, such as government instructions, crowd management in the Haram, weather, flight changes or safety. We will always try to keep the programme as close to the plan as possible. Dates that depend on the moon sighting, such as the start of Ramadan, are expected dates only.

7. Your conduct

• Please respect the sanctity of the Haramain, Saudi law, your group and our team.
• Follow your guide’s instructions on timings, meeting points and safety.
• We may remove from the group anyone whose behaviour puts others at risk or seriously disrupts the group, without a refund for unused services.

8. Health and special needs

Please tell us before booking about any medical condition, mobility need or special requirement, so we can plan for you. Pilgrims are responsible for being fit to travel and for carrying their own medicines.

9. Travel insurance

Our Umrah visa includes the compulsory health insurance required by Saudi Arabia. It may not cover everything, such as cancellation before travel or lost luggage. We recommend extra travel insurance.

10. Our responsibility

We will arrange your package with care and skill. We are not liable for losses caused by events outside our control (such as natural disasters, epidemics, government action, strikes or airline failures), or by your own actions. Where we are at fault, our liability is limited to [the amount you paid for the affected service / the package price], except where the law does not allow such a limit.

11. Photos and videos

We film and photograph our trips and share some of this on our website and social media. If you do not want to appear, tell us and we will respect it. See our Privacy Policy.

12. Complaints

If something is not right during the trip, tell your guide straight away so we can fix it on the spot. After the trip, email info@theumrahguide.pk or WhatsApp +92 300 528 7191 within [number] days of your return. We aim to reply within [number] working days.

13. Governing law

These terms are governed by the laws of Pakistan. Any dispute will be handled by the courts of [Lahore].